Refund policy

• Your payment went through but no code was delivered.
• The code you received is invalid, already used, or rejected by Minecraft.
• The item sold out after payment and we cannot fulfil the order.
• You were charged twice for the same order.

In these cases we first try to send a working replacement code. If we can't, you get a full refund to the original payment method.

• The code has already been redeemed successfully.
• You changed your mind after delivery.
• You bought the wrong cape but the code is valid and unused after redemption.
• You entered a wrong email and the code was redeemed by someone else.

Crypto refunds are sent back to a wallet address you provide, in the same currency you paid with. Network fees and exchange-rate movement between payment and refund are not covered.

1. Email us from the address you ordered with, or use the contact form.
2. Include the cape name and roughly when you ordered.
3. Describe what went wrong — screenshots of the redemption error help a lot.

We respond to refund requests within 24 hours and process approved refunds within 5 business days. Start here: contact support.

Please talk to us before opening a dispute — almost every issue is solved the same day. Chargebacks filed on delivered and redeemed codes are contested with delivery evidence.